Returns

Eligible items purchased via the Imagine Fashion website can be returned within 30 days of delivery, provided they meet the following conditions:

• The item has not been worn, washed, altered or damaged.
• The item is in its original condition with tags attached.
• The item is not jewellery, a gift card or marked final sale.

Items marked with final sale and cannot be returned or exchanged for change of mind.

Any items received by Imagine Fashion that do not comply with our return conditions may be returned to sender.

Eligible international orders can be returned within 30 days of delivery, provided the item is unworn, unwashed, in original condition and has its tags attached.

Items marked final sale, jewellery, gift cards cannot be returned or exchanged for change of mind.

International return postage costs are the responsibility of the customer unless the item is faulty or the return is due to an Imagine Fashion error.

Any items received by Imagine Fashion that do not comply with our return conditions may be returned to sender.

If a customer places multiple orders for the same item or items, including duplicate purchases under different pricing or promotional conditions, all confirmed and paid orders are considered valid and intentional.

Returns, refunds or cancellations will not be accepted where the request is made to selectively keep a discounted or promotional order while returning a higher-priced duplicate order for the same item or items.

Promotional pricing, discount codes and sale offers apply at the time of purchase only and cannot be retrospectively adjusted, transferred or reselected after an order has been confirmed.

Imagine Fashion reserves the right to refuse returns or refunds that appear to be an attempt to circumvent promotional pricing or retrospectively select a preferred price after purchase.

Items purchased in-store must be returned in-store within 14 days of purchase and meet the following conditions:

• Proof of purchase is provided.
• The item has not been worn or damaged.
• The item is not a final sale product.
• The item is in its original condition with tags attached.
• The item is not a gift card or jewellery.
• Items purchased from this location cannot be returned to Brisbane DFO.

Items purchased in-store must be returned in-store within 14 days of purchase and meet the following conditions:

• Proof of purchase is provided.
• The item has not been worn or damaged.
• The item is not a final sale product.
• The item is in its original condition with tags attached.
• The item is not a gift card or jewellery.
• Items purchased from this location cannot be returned to Brisbane DFO.

Items purchased in-store must be returned in-store within 14 days of purchase and meet the following conditions:

• Proof of purchase is provided.
• The item has not been worn or damaged.
• The item is not a final sale product.
• The item is in its original condition with tags attached.
• The item is not a gift card or jewellery.
• Items purchased from this location cannot be returned to Brisbane DFO.

Items purchased from Brisbane DFO must be returned to Brisbane DFO within 14 days of purchase and meet the following conditions:

• Proof of purchase is provided.
• The item has not been worn or damaged.
• The item is not a final sale product.
• The item is in its original condition with tags attached.
• The item is not a gift card or jewellery.
• Items purchased from Brisbane DFO cannot be returned to any other store.

Start your return through our returns portal, or contact our customer support team for help.

Submit a Return

Email: sales@imaginefashion.com.au
Phone: 07 5632 5705

Return shipping is free when you choose a size exchange or store credit.

If you choose a Standard Refund, a $9.95 return label fee will be deducted from your refund.

Original shipping fees are non-refundable unless the whole order is deemed faulty or incorrect.

We offer size exchanges only. This means you can exchange the same style for a different size, subject to availability.

If you would like a different colour or a different style, please choose store credit and place a new order.

Please do not send items back without first raising a return. Unapproved returns may be delayed, refused or returned to sender.

If the item is eligible under our policy, it may still be processed, however any additional postage costs may be the customer’s responsibility.

Size exchanges, store credits and Standard Refunds are processed once your parcel receives a valid in-transit scan from Australia Post.

Standard Refunds are applied to the original payment method where possible, less the $9.95 return label fee. Refund visibility may vary depending on your payment provider.

Once your return is finalised in the portal, you have 7 days to lodge your parcel with Australia Post.

Returns not lodged within this timeframe may be cancelled or delayed. Your return is not processed from label creation; it is processed once Australia Post scans the parcel in transit.

Sale items are eligible for return unless they are marked final sale

Items marked with final sale and cannot be returned or exchanged for change of mind.

Jewellery and gift cards cannot be returned unless faulty.

If you believe an item is faulty, please contact Imagine Fashion via sales@imaginefashion.com.au or 07 5632 5705. Photos may be required so we can assess the issue.

Yes, online purchases can be returned in-store, excluding Brisbane DFO. Please bring the item, original packaging and proof of purchase.

Items purchased through Imagine Fashion stockists must be returned directly to the store where the original purchase was made, in line with that store’s return policy.

Imagine Fashion is unable to facilitate returns, store credit or postage of replacement items for stockist purchases unless this has been arranged through the stockist.