Track My Order
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
Tracking Your Parcel
Where can I find my tracking number?
Your tracking number is included in your shipping confirmation email. This email is sent once your order has been packed and dispatched from Imagine Fashion.
If you have an Imagine Fashion account, you may also be able to view your recent orders by logging into your account.
My tracking has not updated
Tracking can take time to update after your order leaves us. It is common for tracking to show limited movement until the parcel is scanned by the carrier.
If your tracking has not updated after a few business days, please contact our team and we can help check it for you.
I have not received tracking
Please check your inbox, junk and spam folders for your shipping confirmation email.
If you still cannot find it, contact us with your order number and the email address used at checkout.
Delivery timeframes
Delivery timeframes can vary depending on your location, the shipping method selected, carrier delays and public holidays.
For estimated delivery times and shipping options, please visit our shipping policy.
Before Contacting Us
What details should I include?
To help us find your order quickly, please include:
- Your order number.
- The full name used at checkout.
- The email address or phone number used at checkout.
- A short description of the tracking issue.
Incorrect shipping address
If you notice an incorrect shipping address, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.
Need more help?
Contact our team, view our shipping policy, or visit one of our store locations.